Help Center

After logging in, click "My Orders" to view the status. You can also track directly via the link in the order confirmation email.

Domestic orders usually arrive in 3-7 business days. Remote areas may take 1-3 extra days. International shipping typically takes 7-15 business days.

Free shipping on orders over ¥600! For orders under ¥600, domestic flat rate is ¥20. International shipping is calculated by destination and weight.

You can change the address before the order is shipped. Find the order in "My Orders" and contact support to modify.

You can request a return within 7 days of receipt. Ensure the item is unused and packaging is intact. Select the order in "My Orders" and fill out the return request.

After we receive and inspect the returned item, the refund will be returned to your original payment method within 3-5 business days.

Exchanges are supported! If you need a different style or spec, please request a return first and then place a new order.

We support Credit Cards (Visa/MasterCard/Amex), PayPal, WeChat Pay, Alipay, and more.

If payment fails, check card balance or expiry, or try another payment method. If the issue persists, contact support.

Yes! Note your invoice details at checkout, or contact support after the order is completed to request an electronic invoice.

Our products are graded as Beginner, Intermediate, and Advanced. Difficulty and estimated time are marked on the product page. Beginners are advised to start with easy models.

Most models can be assembled by hand. Some advanced models may need small needle-nose pliers, which will be noted in product details.

If you find parts missing or damaged, please contact support within 3 days of receipt, and we will send replacements for free.